Cancellation Policy

Cancelling before dispatch

If your order has not yet been packed, we can cancel it in full and refund you. Email info@nextchoiceretail.space or call +1 978-204-6402 with your order number as soon as possible — most orders are prepared within 1–2 business days.

Changing an order

Address corrections, quantity changes and item swaps can usually be made before dispatch. Once a parcel is handed to the carrier we cannot change its contents or destination.

After dispatch

If your order has already shipped, our Returns & Refunds Policy applies. You may refuse delivery or return eligible unopened items within 30 days of delivery.

Cancellations by us

Occasionally we may need to cancel an order — for example if an item is out of stock, a pricing error is found, or an order cannot be verified. In that case we notify you and refund any amount charged in full.

Refund timing

Cancellation refunds are issued to the original payment method, normally within 3–5 business days. Your bank may take additional time to post the credit.