Help centre
Frequently asked questions
Everything shoppers ask most often. If your question isn't answered here, our team is a message away.
How long does shipping take?
Orders are usually prepared within 1–2 business days. Standard shipping typically arrives in 3–7 business days, expedited in 2–3 and express in 1–2 business days after dispatch.
Do you offer free shipping?
Yes — standard shipping is free on US orders over $60 before tax. Expedited and express options are charged at checkout.
Can I return a cosmetic product?
Unopened, unused items in their original sealed packaging can be returned within 30 days of delivery. For hygiene reasons, opened or used cosmetics cannot be resold and are not eligible unless the item arrived damaged or incorrect.
How do I cancel or change an order?
Contact us as soon as possible. If your order has not yet been packed we can cancel or amend it; once it has shipped, the returns process applies.
Are your products tested or approved by a government agency?
No. Cosmetic products in the United States are not subject to pre-market approval by the FDA in the way medicines are, and we make no claim of approval or endorsement. We list ingredients, size and directions as printed on the supplier label.
Can these products treat a skin condition?
No. Everything we sell is a cosmetic product intended to cleanse, moisturize or beautify. Our products are not intended to diagnose, treat, cure or prevent any disease. Speak with a healthcare professional about medical concerns.
I have sensitive skin or allergies — what should I do?
Always read the ingredient list on the physical product label before use and patch test on a small area first. Discontinue use if irritation occurs.
How are payments handled?
Checkout runs over HTTPS and payments are captured by a PCI-DSS compliant payment processor. Card numbers, CVV codes and banking credentials are never collected or stored on this website.
How do I track my order?
Use the order number from your confirmation on our Track Order page, or email us and we'll check it for you.
How can I contact customer service?
Email info@nextchoiceretail.space or call +1 978-204-6402 during Mon – Sat, 9:00 AM – 6:00 PM (EST).
Still need help? Contact our team.