Returns & Refunds Policy

Return window

You may request a return within 30 days of delivery. Items must be unopened, unused and in their original sealed packaging, with any seals, shrink wrap or hygiene stickers intact.

Hygiene exclusions

For health and hygiene reasons, opened or used cosmetics — including anything applied to the skin, lips, eyes, hair or nails — cannot be resold and are not eligible for return, unless the item arrived damaged, faulty or was not what you ordered. Gift sets must be returned complete.

Damaged, faulty or incorrect items

Contact us within 7 days of delivery with your order number and photographs of the item and outer packaging. We will arrange a replacement or a full refund, including any return shipping cost, at no charge to you.

How to start a return

• Email info@nextchoiceretail.space with your order number and the items you wish to return.
• We will confirm eligibility and send return instructions.
• Pack the items securely and include your order number inside the parcel.

Returns are received at:
Next Choice Retail LLC
321 Holly Ridge Dr, King, NC 27021, USA

Please do not send anything back before contacting us — unauthorised returns may be delayed or refused.

Return shipping costs

For change-of-mind returns, return postage is the customer's responsibility and original shipping charges are not refunded. For damaged, faulty or incorrect items we cover return shipping.

Refunds

Once your return is received and inspected we issue a refund to the original payment method, normally within 3–5 business days of approval. Your bank or card issuer may take a further few business days to post the funds.

Exchanges

The quickest way to exchange is to return the eligible item for a refund and place a new order for the item you want.

Related policies

See also our Cancellation Policy and Shipping Policy. Questions? Call +1 978-204-6402 during Mon – Sat, 9:00 AM – 6:00 PM (EST).